To: J. Cochran From: Acme Aviation Safety Consulting Services Good afternoon, In case of a SMS program, the importance of human factors can be identified with rectification of ways to not make human errors. If there is lack of focus on human errors in a SMS program, there will be more tendency to commit errors unknowingly. Risk management can be done in a proactive manner with integration of human factors (Archer & Fain, 2020). This is because there can be risks identified along with development of solutions for future. There has to be learning about ways to reporting of hazards by your organizational members. Human factors training must be for all the organizational members receiving training in human factors. This is because there can be assistance provided by every member whenever required. Moreover, organizational members can be independent to resolve their problems. There can be updates provided to every organizational member so that every organizational member has access to updated information.